Mohamed Nassar

Client Engagement Specialist | Sales & Tax Support

Markham, CA.

Work

Spot work

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Warehouse

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Highlights

Completed multiple warehouse assignments through the Spot Work platform for various distribution centers and logistics companies.

Picked, packed, sorted, and labeled products for shipment while maintaining accuracy and productivity targets.

Loaded and unloaded trucks, containers, and pallets in a safe and efficient manner.

Operated pallet jacks and other warehouse equipment as required. Conducted inventory counts and assisted with stock replenishment and organization.

Maintained clean and safe work areas in compliance with workplace health and safety standards.

Worked flexible shifts, including evenings, weekends, and peak-season operations. Collaborated with supervisors and team members to ensure timely order fulfillment and shipping deadlines.

Uber

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Uber driver support

Canada

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Summary

Assisted drivers with account inquiries, trip-related concerns, and platform navigation. Provided real-time support for issues involving pickups, drop-offs, payments, and app functionality. Coordinated with dispatch teams to ensure efficient trip assignments and driver availability. Resolved driver concerns promptly while maintaining high customer satisfaction standards. Monitored service requests and escalated complex cases to appropriate departments. Maintained accurate records of driver interactions and support cases.

Highlights

Provided real-time support for issues involving pickups, drop-offs, payments, and app functionality.

About

Results-driven professional with experience in high-volume client engagement, sales, and financial services support. Looking for a role to grow.

Languages

English

Skills

Client Engagement

Customer Service, Client Relations, Support, Communication.

Sales & Lead Qualification

Outbound Calling, Lead Generation, Sales Conversion, Financial Product Sales.

Financial Services

Car Financing, Tax Preparation, Financial Advisory, Regulatory Compliance.

Problem Solving

Issue Resolution, Client Inquiry Management, Tax Guidance.

High-Volume Communication

Call Management, Active Listening, Information Dissemination.